Policies & Booking Information
Please thoroughly read ALL of the information provided on our website including this page as we want our clients to have a clear understanding of all policies and expectations prior to booking an appointment.
DEPOSITS
A $75 non-refundable booking deposit is required to in order to secure an appointment. Deposit is applied towards the total cost of the service.
Deposits are accepted via Zelle or Apple Pay
Please provide a valid email address as subsequent emails related to the appointment will be sent.
PAYMENTS & REFUND POLICY
Remaining balance to be paid in CASH after agreeing to the brow shape, but before the tattooing process starts.
All deposits and payments are non-refundable and non-transferable.
RESCHEDULING & LATE ARRIVAL POLICY
We kindly ask for at least 48 hours notice by phone (call or text), if an appointment needs to be rescheduled.
Clients are given a 20-minute grace period, but those more than 15 minutes late will be rescheduled and will need to provide another deposit to book.
CANCELLATION & NO SHOW POLICY
Clients who reschedule without giving 48 hours' notice, cancel without rescheduling, or fail to show up for their appointment will forfeit their deposit. A new deposit will be required to book.
GUEST & PET POLICY
For safety reasons, additional guests, including children and pets, are NOT allowed in the studio during your appointment.
COVID-19 & MASK POLICY
Masks are optional at this time.
If a client has tested positive for COVID-19, is experiencing symptoms, or has been exposed to someone who has tested positive, they should wait two weeks before scheduling an appointment.
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If an appointment is already scheduled, the client should notify their artist immediately via phone to reschedule without penalty.
PREVIOUS PERMANENT MAKEUP
Previous PMU done by another artist, must be at least 85-90% faded in order for us to provide cover-up services. Clients are required to send clear, unfiltered photos taken in natural lighting for approval prior to booking. Photos can be sent via email or text message. Once approved, a booking link will be sent.
PHOTOS/VIDEOS
Before and after photos/videos are required by our insurance for documentation purposes. Photos/videos will be taken before and after mapping, and then immediately after your completed service. Photos/videos maybe used for educational and marketing purposes (Instagram, Facebook, Twitter, business website, etc).
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE, INCLUDING EXISTING CLIENTS!
Things to Consider Before Getting Permanent Makeup
Permanent makeup is an art, and not an exact science. PMU aims to enhance natural features. It is essential to approach your appointment with realistic expectations as no one's face is entirely symmetrical. Even though we strive for symmetry, it is unrealistic to expect 100% identical brows since one brow bone will always be different from the other. Remember, "Brows are sisters, not twins!"
While permanent makeup is low maintenance, it still requires routine grooming. You may also need to use a makeup pencil or powder to maintain your new brow's shape and color.
We offer the same service to every client, and your brows are intact when you leave our studio. However, everyone heals and retains pigment differently, so we cannot guarantee healed results since we have no control over how your body heals. Factors that can affect results include but are not limited to aftercare, skin type, blood type, lifestyle, age, health, medications, immune system, metabolism, existing hairs, bone structure, facial muscles, sun exposure, and facial treatments/products used on the skin.
Collaborative Brow Mapping Process for Ombré Brows
At our studio, we believe in working together with our clients to achieve the perfect look. Your artist will involve you in the brow mapping process by showing you each step as she's creating your brow shape. Tattooing will not begin until you've given your final consent.
One of our top priorities is to ensure that you feel both beautiful and comfortable throughout the entire process. However, if you experience extreme anxiety, have a tendency to overthink, struggle with trusting our professional advice, or have severe body or facial dysmorphia, ombré brows are not the best option for you. Please consider a more temporary option such as henna or tint.
Additionally, if you refuse to consider our professional advice at any point during the process, we will immediately discontinue our service. The option to reschedule will be at the discretion of your artist.